SurvAI

Customer Service in the AI Era

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What Is A ChatGPT Wrapper?

November 11, 2024

Simplified workflows, reduced manual effort, and boosted productivity—What ChatGPT wrappers are and how they have transformed my efficiency.

Donald Ngai

More Stories

AI: Myths vs. Reality - What You Need to Know

October 31, 2024

AI is powerful, but what does that really mean? Are we looking at a future with Skynet or just smarter ways to handle everyday tasks? Let's break down the myths and understand what AI truly is."

Donald Ngai

How to Stand Out From the Crowd: If You Can’t Beat 'Em, Join 'Em

October 23, 2024

AI is everywhere. Companies need to adapt to stay relevant, but not everyone needs AI as their core feature. SurvAI offers a way for small businesses to leverage AI for customer service without the high costs, transforming customer feedback into genuine, conversational interactions. If you can't beat 'em, join 'em—but do it smartly with SurvAI

Donald Ngai

How to Get Better Customer Feedback for Your Product: Why Companies Are Switching to Conversational Surveys

October 21, 2024

Surveys are here to stay, but how we conduct them is changing. Conversational surveys are giving companies a more personal way to interact with their customers. Learn why businesses are making the switch and how you can improve your customer feedback.

SurvAI

Is It Bad to Make a ChatGPT Wrapper Company?

October 16, 2024

Repurposing a useful tool isn't a bad idea; in fact, it's how many successful businesses get started. Let's dive into why making a company around ChatGPT is a viable path, not unlike the computer or crypto revolutions.

Donald Ngai

AI and the End of Survey Fatigue: Why Customers Prefer Conversations

October 1, 2024

Surveys have long been the standard tool for gathering feedback, but times are changing. Conversational AI is paving the way for authentic responses, bridging the gap between companies and customers in an engaging and effective way.

SurvAI

Mental Health and the Engineer's Mind: Exiting the Fast Lane

September 25, 2024

A personal exploration into burnout, stress, and the challenges of the engineering world. How do we keep our minds healthy in a never-ending hustle?

SurvAI